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Oct 01, 2009


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I would say that responsibility (irresponsibility, lack of supervision, lack of accountability, etc) should fall on the provider of the services (in this case, AGNA) as opposed to blaming the "lowest price" index as being an indicator of services (to be) contracted. One would hope that the contract would explicitely address staffing, behavioural expectations, and responsibilites which are inherently part of the total package/product.

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